Providing the best possible service during your visit is my highest priority. Time allotted for your appointment is reserved especially for you! I respect your time and ask the same of you.
I love each and every one of my clients and want you to have the BEST experience possible when you’re visiting my studio. To ensure the health, safety & comfort of every guest, I am providing my Safety Policies.
NO CELL PHONES – Please turn OFF and put away your phones during services. This minimizes potential HAZARDS and distractions when I am performing crucial eye services involving adhesives and tweezers. These services require me to maintain focus and precision.
TALKING – During eyelash appointments, it is very important you limit your talking once the pads are in place and I have begun your service. It also allows YOU time to relax and enjoy your services.
ARRIVAL
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service: if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours’ notice is required to reschedule/cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to an appointment sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again. A one-time allowance of last-minute cancellation or reschedule will be permitted for sickness or family emergencies. After that, the cancellation and no-show policy are in effect.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 48 hours either by text, email, or both. If an appointment is canceled or rescheduled within the 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you may be charged 100% of your service as a cancellation fee. A credit card deposit may be charged for all new clients or appointments over $100 will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside, especially for you, as well as to protect my time which books up quickly. In turn, I promise to keep my appointments on time, give you my full and undivided attention, and of course, the best lash work Fairview Heights has to offer!!
OTHER ARTISTS’ WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training, certifications, and state regulations, there are a lot of lash artist that have been improperly trained and at Chocolate And The Red Shoe, my priority is your natural lash health and eye safety. Thus, if you are coming in for a touch-up or re-lash from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of my normal business hours. After-hours appointments may be available on a case-by-case basis for an additional $25 fee. Please contact me directly at 314-246-9098 to schedule your after-hour appointment.
REFUND POLICY
You are paying for artist’s time, product, and other expenses used to provide you with a service. No refunds will be given for any reason on service and products. If you are unhappy with a service, you may contact me within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30-minute express touch-up or re-lash if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
NO REFUNDS on Gift Certificates or PrePaid Services.
Gift Certificates have NO CASH VALUE.
